Completed -
Dear Valued Customer,
We are pleased to inform you that the planned emergency maintenance event has been successfully completed. Below are the details of the disruptions that occurred during the maintenance window:
1. At 10:55 PM AEDT for 6 minutes
2. At 11:37 PM AEDT for 30 seconds
We appreciate your patience and understanding during these brief interruptions. We are happy to report that all voice traffic has been restored to their normal paths.
If you have any further questions or concerns, please do not hesitate to contact our support team.
Jan 19, 00:14 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:00 AEDT
Scheduled -
Dear Valued Customer,
We are writing to inform you of a planned emergency maintenance outage due to failed core network hardware. While the hardware failure has not caused any impact to customers, the restoration process will result in multiple brief outages. Below are the details:
Maintenance Window:
• Start: Saturday, January 18, 2025, at 10:00 PM AEDT
• End: Sunday, January 19, 2025, at 2:00 AM AEDT
Impact on Services:
• There will be multiple short (5-10 minute) outages to our Melbourne POP during the maintenance window.
• SIP trunk voice traffic normally routed via Melbourne will be rerouted via Sydney for the duration of the maintenance window. Please note that this rerouting will be implemented prior to the start of the window to avoid disruption for any long calls.
• Cloud Phone System customers will be unable to place or receive calls during the short outages.
We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to restore and improve our network infrastructure.
If you have any questions or concerns, please do not hesitate to contact our support team.
Thank you for your continued support.
Jan 17, 15:39 AEDT
